Video Support Interactions

Can your support reps see exactly what your customers see when they have an issue with your products?

In 2015 a new technology emerged to leverage video functionality on customersā€™ mobile devices to help support reps troubleshoot technical issues in real time.

Armed with this ā€œeyes on the problemā€ remote live video technology, support teams can finally overcome some of the annoying limitations of traditional voice-only support, without onsite visits.

Download this complimentary TSIA research report that identifies uses of video support and analyzes the ROI of these remote tools.

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TSIA Research Report:
Revolutionizing Support Interactions with Video