Video Support Interactions
Can your support reps see exactly what your customers see when they have an issue with your products?
In 2015 a new technology emerged to leverage video functionality on customers’ mobile devices to help support reps troubleshoot technical issues in real time.
Armed with this “eyes on the problem” remote live video technology, support teams can finally overcome some of the annoying limitations of traditional voice-only support, without onsite visits.
Download this complimentary TSIA research report that identifies uses of video support and analyzes the ROI of these remote tools.